Result Oriented Solutions, Inc. will provide experienced & professional consulting and project services to our customers in order to achieve cost effective business process improvement through the automation and integration of new or existing internal systems with Imaging, Workflow, Document Management & Records Retention applications.


Our goal is to assist our customers and clients in achieving significant results quickly through Rapid Application Deployment while at the same time providing durable and flexible applications that are adaptable and re-usable to meet the needs of our ever changing environment.


Result Oriented Solutions history and experience in design, planning & execution provide the highest levels of confidence for successful, on-time completions of projects with the lowest amount of risk to corporations, managers and shareholders.


"Resource Optimization and Force Multiplication" as primary design criteria will provide more efficient, flexible and durable solutions better satisfying current and future needs

In a world where technology is changing at such a rapid rate, one of the most difficult things to do is remain up on all in the acronyms and naming conventions relative to our business. We have constructed this glossary for your use and convenience in order that you may remain "Buzz Word" compliant and be able to hold your own in any meeting you attend.  It contains both industry information as well as ROS, Inc. internal acronyms and buzz words.  If you have questions or wish to have something added, just Contact Us and submit your comment.

Automatic Document Feeder. This is the means by which a scanner feeds the paper document.

The changes or additions made to a document using sticky notes, a highlighter, or other electronic tools. Document images or text can be highlighted in different colors, redacted (blacked-out or whited-out), stamped (e.g. "FAXED" or "CONFIDENTIAL"), or have electronic sticky notes attached. Annotations should be overlaid and not change the original document.


American Standard Computer Information Interchange. Used to define computer text that was built on a set of 255 alphanumeric and control characters. ASCII has been a standard, non-proprietary text format since 1963.


Active Server Pages. A technology that simplifies customization and integration of Web applications. ASPs reside on a Web server and contain a mixture of HTML code and server-side scripts. An example of ASP usage includes having a server accept a request from a client, perform a query on a database, and then return the results of the query in HTML format for viewing by a web browser.

Application Service Provider. An organization that delivers software applications to businesses over the Internet on an outsourcing basis.

Bar Code
A small pattern of vertical lines that is read by a laser or an optical scanner, and which corresponds to a record in a database. An add-on component to imaging software, this feature is designed to increase the speed with which documents can be identified and indexed during the capture process.   There are a number of bar code formats, one of the most common is "3 of 9".  It is typical to introduce special characters to a bar code format in order to distinguish, or make unique, internal bar codes so that additional effort in document preparation is reduced negating the need to redact or strike external bar codes.

Batch Processing
The name of the technique used to input a large amount of information in a single step, as opposed to individual processes.


See Raster/Rasterized.

A native file format of Windows for storing images called "bitmaps."

Boolean Logic

The use of the terms "AND" "OR" and "NOT" in conducting searches. Used to widen or narrow the scope of a search.


A method to simplify the transport of a group of documents from one computer to another.

Burn (CDs or DVDs)
To record or write data on a CD or DVD.

Caching (of Images)
The temporary storage of image files on a hard disk for later migration to permanent storage, like an optical or CD jukebox.

CD Publishing
An alternative to photocopying large volumes of paper documents. This method involves coupling image and text documents with viewer software on CDs. Sometimes search software is included on the CDs to enhance search capabilities. CD-R
Short for CD-Recordable. This is a CD which can be written (or recorded) only once. It can be copied to distribute a large amount of data. CD-Rs can be read on any CD-ROM drive whether on a standalone computer or network system. This makes interchange between systems easier.


Compact Disc Read Only Memory. Written on a large scale and not on a standard computer CD burner (CD writer), they are an optical disk storage media popular for storing computer files as well as digitally-recorded music.

CD-ROM Drive
A computer drive that reads compact discs.

Client-Server Architecture vs. File-Sharing
Two common application software architectures found on computer networks. With file-sharing applications, all searches occur on the workstation, while the document database resides on the server. With client-server architecture, CPU intensive processes (such as searching and indexing) are completed on the server, while image viewing and OCR occur on the client. File-sharing applications are easier to develop, but they tend to generate tremendous network data traffic in document imaging applications. They also expose the database to corruption through workstation interruptions. Client-server applications are harder to develop, but dramatically reduce network data traffic and insulate the database from workstation interruptions.

Computer Output to Laser Disk. (See also ERM) A computer programming process which outputs electronic records and printed reports to laser disk instead of a printer. Can be used to replace COM (Computer Output to Microfilm) or printed reports like greenbar. This is an older term in the industry and has been replaced by Electronic or Enterprise Report Management (ERM)

Computer Output to Microfilm. A process that outputs electronic records and computer generated reports to microfilm.

COM Object
Component Object Model. COM refers to both a specification and implementation developed by Microsoft Corporation, which provides a framework for integrating components of a software application. COM allows developers to build software by assembling reusable components from different vendors.

Compression Ratio
The ratio of the file sizes of a compressed file to an uncompressed file, e.g. with 20:1 compression ratio, an uncompressed file of 1MB is compressed to 50KB.

Central Processing Unit. The "brain" of the computer.

Removing shaded areas to render images more easily recognizable by OCR. De-shading software typically searches for areas with a regular pattern of tiny dots.

The process of straightening skewed (off-center) images. De-skewing is one of the image enhancements that can improve OCR accuracy. Documents often become skewed when they are scanned or faxed.

Removing isolated speckles from an image file. Speckles often develop when a document is scanned or faxed.

The process of converting grays to different densities of black dots, usually for the purposes of printing or storing color or grayscale images as black and white images.

Digital Linear Tape. A very popular high speed, high capacity tape technology used for data backup.

Document Imaging
Software or process used to store, manage, and retrieve documents on the computer. When paper documents are stored with a document imaging system, they can be retrieved quickly, managed easily and distributed rapidly.

The movement of on-screen objects by dragging them across the screen with the mouse.

Duplex Scanners vs. Double-Sided Scanning
Duplex scanners automatically scan both sides of a double-sided page, producing two images at once. Double-sided scanning uses a single-sided scanner to scan double-sided pages, scanning one collated stack of paper, then flipping it over and scanning the other side.

Digital Video Disc or Digital Versatile Disc. A plastic disc, like a CD, on which data can be written and read. DVDs are faster, can hold more information, and can support more data formats than CDs.

Electronic Document Management
Imaging software and processes that helps manage electronic documents.

Erasable Optical Drive
A type of optical drive that uses erasable optical discs.

A network security tool designed to prevent unauthorized users from gaining access to network resources

Flatbed Scanner
A flat-surface scanner that allows users to input books and other documents.

Folder Browser
A system of on-screen folders (usually hierarchical or "stacked") used to organize documents. For example, the File Manager program in Microsoft Windows is a type of folder browser that displays the directories on your disk.

Forms Processing
A specialized imaging application designed for handling pre-printed forms. Forms processing systems often use high-end (or multiple) OCR engines and elaborate data validation routines to extract hand-written or poor quality print from forms that go into database. This type of imaging application faces major challenges, since many of the documents scanned were never designed for imaging or OCR.

Acronym for File Transfer Protocol, the standard methodology used for transferring files between computers over the Internet or other computer networks

Full-text Indexing and Search
Enables the retrieval of documents by either their word or phrase content. Every word in the document is indexed into a master word list with pointers to the documents and pages where each occurrence of the word appears.

Fuzzy Logic
A search procedure that looks for exact matches as well as similarities to the search criteria, in order to compensate for spelling errors that may occur in full-text searches.

Compressed format suitable for storing color images with up to 256 colors, not recommended for photographic images.


One billion bytes. Also expressed as one thousand megabytes. In terms of image storage capacity, one gigabyte equals approximately 17,000 8.5"x11" pages scanned at 300-dpi, stored as TIFF Group IV images.

See "Scale-to-Gray."

Hierarchical Storage Management (HSM)
Software that automatically migrates files from on-line to near-line storage media, usually on the basis of the age or frequency of use of the files.

Hot Spare
A drive or drives that resides in a RAID storage system that is used to automatically take over for a non-functioning or failed drive without any operator intervention.

A selected portion of a web page, usually an image or text entry, that points a web browser to another web page or web resource.

Intelligent Character Recognition. A software process that recognizes handwritten and printed test as alphanumeric characters.

Image Enabling
Allows for fast, straightforward manipulation of a client through third-party applications. Image enabling allows for displaying search results in the client, and bringing up the scan dialogue box, all from within a third party application. Image Processing

Card (IPC)

A board mounted in either the computer, scanner or printer that facilitates the acquisition and display of images.  The primary function of most IPCs is the rapid compression and decompression of image files.

Index Fields
Database fields used to categorize and organize documents. Often user-defined, these fields can be used for searches.

Internet Publishing
Specialized imaging software that allows large volumes of paper documents to be published on the Internet or intranet.  These files can be made available to other departments, offsite colleagues or the public for searching, viewing and printing.

Communications protocol used by Novell networks.

ISIS and TWAIN Scanner Drives
Specialized applications used for communication between scanners and computers.  TWAIN drivers were developed primarily for photo image editing and desktop publishing.  They handle color and gray-scale images well, but don’t support high speed scanning.  ISIS drivers were developed primarily for high-speed document imaging. They were designed for the rapid scanning of black and white images through an ADF.  In recent years, the difference has narrowed and ISIS drivers now include gray-scale and color support, while TWAIN drivers now support ADF.

ISO 9660 CD Format
The International Standards Organization format for creating CD-ROMs that can be read worldwide.

Acronym for Internet Service Provider, an organization that provides users access to the Internet and also hosts web sites for users.

Joint Photographic Experts Group (JPEG or JPG). An image compression format used for storing color photographs and images.

A mass storage device that holds optical disks and loads them into a drive.

Key Field
Database fields used for document searches and retrieval. Synonymous with "index field."

Magneto-Optical Drive
A drive that combines laser and magnetic technology to create high-capacity erasable storage.

Mail Application Program Interface. The Windows software standard that has become a popular e-mail interface (used by MS Exchange, GroupWise, and several other e-mail packages).

Multifunction Printer or Multifunctional Peripheral. A device that performs any combination of scanning, printing, faxing, or copy.

n-tier architecture

The term can apply to the physical or logical architecture of computing.  The term refers to a method of distributed computing in which the processing of a specific application occurs over "n" number of machines across a network.  Typical tiers include a data tier, business logic tier, and a presentation tier, wherein a given machine will perform the individualized tasks of a tier.  Scalability is a primary advantage of n-tier architecture.

Documents stored on optical disks or compact disks that are housed in the jukebox or CD changer and can be retrieved without human intervention.

Acronym for Network Operation Center, a centralized network monitoring and management function in large data centers to monitor and troubleshoot server and telecommunication systems on a 24 x 7 x365 basis

Network Technology. Refers to Microsoft Windows NT server and workstation software.

Optical Character Recognition.  A software process that recognizes printed text as alphanumeric characters.

Archival documents stored on optical disks or compact disks that are not connected or installed in the computer, but require human intervention to be accessed as needed.

Optical Mark Recognition.  A software process that recognizes boxes on a scanned page as checked or unchecked.

Documents stored on the hard drive or magnetic disk of a computer that are available immediately.

Optical Disks
Computer media similar to a Compact Disk that cannot be rewritten. An optical drive uses a laser to read the stored data.

Optical Jukebox
See "Jukebox."

The process of breaking large items such as print streams and computer files into smaller subsets based on some predefined guidelines or rules.

Phase Change
A method of storing information on rewritable optical disks.

Picture Element.  A single dot in an image that can be black, white, grayscale or color.

Portable Volumes
A feature that facilitates the moving of large volumes of documents without requiring copying multiple files. Portable volumes enable individual CDs to be easily regrouped, detached and reattached to different databases for a broader information exchange.

Print Stream
The binary data generated by software applications that is created in a format which a printer can understand, and then use to output the desired documents.

Redundant Array of Inexpensive Disks. A collection of hard disks that act as a single unit. Files on RAID drives can be duplicated ("mirrored") to preserve data. RAID systems may vary in levels of redundancy, with no redundancy being a single, non-mirrored disk as level 0, two disks that mirror each other as level 1, on up to level 5, the most common.

A specific type of RAID implementation that writes a parity byte on one or more of the drives within the RAID system. This allows data to be rebuilt to a hot spare drive in the event of a hard drive failure within the RAID system.

Rapid Application Deployment - RAD
Describes deployment techniques that allows for accelerated systems design, development & deployment. There are several methodologies available from various entities but the basic premise is to collapse the time-to-deploy function of a project by overlapping major phases of the project where possible, replacing linear timelines with concurrent activities where practical and creating reusable components for future use.

Raster/ Bitmap
Raster or Bitmap Drawing. A method of representing an image with a grid (or "map") of dots or pixels.  Typical raster file formats are GIF, JPEG, TIFF, PCX, BMP, etc.

A type of document annotation that provides word-level security by concealing from view specific portions of sensitive documents.  Like all annotations in a document imaging system, redactions should be image overlays that protect information but do not alter original document images.

Region (of an image)
An area of an image file that is selected for specialized processing, also called a "zone."

The capacity of a system to expand without requiring major reconfiguration or re-entry of data.  Multiple servers or additional storage can be easily added.

An option to display a black and white image file in an enhanced mode, making it easier to view.  A scale-to-gray display uses gray shading to fill in gaps or jumps (known as aliasing) that occur when displaying an image file on a computer screen (also known as gray-scale).

An input device commonly used to convert paper documents into computer images. Scanner devices are also available to scan microfilm and microfiche. SCSI
Small Computer Systems Interface. Pronounced "skuzzy." A standard for attaching peripherals (notably mass storage devices and scanners) to computers. SCSI allows for up to 7 devices to be attached in a chain via cables. The current SCSI standard is "SCSI II," also known as "Fast SCSI."

SCSI Scanner Interface
The device used to connect a scanner with a computer.

Subject Matter Expert - An individual with documented evidense of significant knowledge, experience and performance in a given field.

An add-on feature of imaging software that allows electronic document to be archived internally-within the computer system. Electronic documents are internally "printed" into the database, thereby alleviating the need for any physical paper printing or scanning.

Server Replication
A tool used to insure high levels of server and data availability by replicating data in real-time to a secondary server. If the primary server goes down for any reason, users are instantaneously and transparently switched to the secondary or backup server.

Structured Query Language. The popular standard for running database searches (queries) and reports.

Acronym for Secure Socket Layer, a protocol designed to provide privacy between a web client and a web server. The protocol begins with a handshake phase that negotiates an encryption algorithm and keys and authenticates the server to the client. Once the handshake is complete and transmission of application data begins, all data is encrypted using the session keys negotiated during the handshake.

Network communications protocol. This is the protocol used by the Internet.

Templates, Document
Sets of index fields for documents. A visual or graphical map of the document indentifying the geographical locations of fields to be OCR'd or IMR'd for data extraction.

Small versions of an image used for quick overviews or to get a general idea of what an image looks like.

Tagged Image File Format.  A non-proprietary raster image format, in wide use since 1981, which allows for several different types of compression.  TIFFs may be either single or multi-page files.  A single-page TIFF is a single image of one page of a document.  A multi-page TIFF is a large single file consisting of multiple document pages.  Document imaging systems that store documents as single-page TIFFs offer significant network performance benefits over multi-page TIFF systems.

TIFF Group IV (compression)
A two-dimensional compression format for storing black and white images.  Typically compresses at a 20-to-1 ratio for standard business documents.

TIFF Group III (compression)
A one-dimensional compression format for storing black and white images that is utilized by most fax machines.

Technology Without An Interesting Name.  An industry standard scanner interface that allows software applications to communicate with and control document scanners via a computer's serial port.

Video Scanner Interface
A type of device used to connect scanners with computers. Scanners with this interface require a scanner control board designed by Kofax, Xionics, or Dunord.

Work Flow, Ad Hoc
A simple manual process by which documents can be moved around a multi-user imaging system on an "as-needed" basis.

Workflow, Rules-Based
A programmed series of automated steps that route documents to various users on a multi-user imaging system.

WORM Disks
Write Once Read Many Disks.  A popular archival storage media during the 1980s.  Acknowledged as the first optical disks, they are primarily used to store archives of data that cannot be altered.

A common file compression format developed by PKWare, Inc. that allows quick and easy storage for transport.

Zone OCR
An add-on feature of the imaging software which populated document templates by reading certain regions or zones of a document, and placing the text into a document index field.